A little clarity helps.
Understand your report, your documents and the next step.
Does this decide whether I should bid?
No. TenderThread helps you review the evidence and unresolved questions. You remain responsible for eligibility, interpretation and the bid decision.
What is in the free preview?
Readable-text extraction, candidate mandatory requirements, possible matching passages and source references. It uses limited text rules, not AI assessment, and can miss requirements.
What files can I upload?
Searchable PDF, standard DOCX and UTF-8 TXT. Up to 10 documents, 5 MB each and 25 MB total. Scanned-image OCR and password-protected PDFs are not supported. DOCX and TXT references use extracted sections rather than original page numbers.
How do amendments work?
Upload amendments separately. The AI check is instructed to compare them with the original requirements and flag ambiguous precedence. The free text-rule preview does not resolve amendments. Always verify which version governs.
How are payments handled?
Checkout is hosted by Stripe. Your card details are entered on Stripe, not stored by TenderThread. Cards are the initial supported payment method; eligible wallets may be offered by Stripe. The test environment does not move real money.
What happens if analysis fails after payment?
Your verified payment stays attached to the check. Retry the analysis without another payment, or submit a support request from your account. Source files expire after seven days.
How long are my files kept?
Original uploads and extracted full text expire after seven days. Removal runs on access and scheduled housekeeping. Saved reports contain excerpts and remain until you delete the check. You can delete a check and its source files from your workspace.
Can I trust every finding?
No automated check guarantees complete coverage or correct interpretation. AI quotations are validated against uploaded text. Tables, conditional requirements, dates and amendment conflicts still need human review. “Evidence located” is not certification.
Still have a question?
Save a support request with your account. Include a check name or ID, but avoid passwords, card details or unnecessary personal information.
During the local pilot, requests are stored in the database. An outbound email service and staffed support inbox are not connected yet.